Solutions Try these solutions in the order presented to resolve the issue. The Virtual Agent is currently unavailable. Blinking lights The lights on the front of the product indicate the product status. Popular Printers to Compare. Click Start , and then click Printers and Faxes.
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Reconditioned HP DeskJet 970Cxi Printer
Bp the jam through the rear access door Press the Power button to turn off the product. If you have completed all the steps 970xi above and are still experiencing a problem, continue to the Service the printer section at the end of this document. Press the Power button to turn the product off.
Check for any paper or objects that might be restricting the carriage, and then carefully remove any paper or objects that you find. Press the Resume button to continue printing. Reattach the rear access door Turn the knob on the rear access door counter-clockwise to release it. Clear the paper jam Jammed paper inside the product can cause the carriage to stall. Remove loose paper from the tray. Remove the duplexer to clear the paper jam from the rear of the printer Press the Power button to turn off the product.
Print a self-test report from the control panel Press and hold the Power button. Gently push the carriage to the left and then to the right.
Remove the duplexer to clean the paper rollers Press the Power button to turn off the 970cix. It was so easy to hook up. Turn the knob on the rear access door counter-clockwise to release the door, and then pull the door toward you to remove it.
Determine the issue, based on the icon the yellow arrow points to, and then expand that section for solutions. Right-click the Printer icon on the Taskbar. Locate the yellow arrow on top lsserjet the carriage.
Remove the cartridges Follow these steps to remove the cartridges. Apr 19, Remove the jam from the front of the product. If you have a duplexer on your product, you will not have a rear access door. Europe, Middle East, Africa. Option 1 This method of aligning or cleaning ink cartridges will work for most computers and printers. Option 2 Follow the instructions below to align calibrate or clean laderjet ink cartridges:.
Reattach the duplexer Press the buttons on each side of the duplexer to release it. The following sections describe the most common issues related to the light patterns on your product. If the 9970cxi is stuck on the left side of the productmove the carriage to the right side of the product.
The self-test report prints. The Power light is on and the Resume light blinks The following light pattern displays on the product control panel:. Each option does not work on every computer. Reach inside the product through the paper output tray, and then manually move the carriage. Plug the printer directly into a wall outlet Follow these steps to make sure that the product is connected to a suitable power source.
HP DeskJet cxi – DeskJet – InkJet Printers
Check for any paper or objects that might be stopping the carriage, and then carefully remove any paper or objects that you find. Remove the rear access door. Upload Photos Upload photo files with.